BUY TWO BLANKETS AND GET 20% OFF! USE CODE "BLANKETS" AT CHECKOUT.
PIT'S·PRODUCTS
PIT'S PRODUCTS portrait

Policies

Shipping & Returns

Read below for answers to common questions about how orders ship and how returns work.

SHIPPING

  • Shipping costs depend on the size, weight, and destination of your order. Everything ships out from Detroit, Michigan.
  • Processing time: 1–3 business days.
  • Tracking is emailed as soon as your order leaves the warehouse.

International

We ship internationally, with the exception of the following countries: Cuba, Falkland Islands, Iran, North Korea, Russia, Somalia, Sudan, & Ukraine.

Shipping time ranges from 1-4 weeks depending on proximity to Detroit, Michigan (where the orders are shipped from) and the destination country’s policies related to international shipments.

For any countries not listed above, tracking will stop once the package is handed over to the country’s international carrier. For these countries, we do not receive additional tracking updates or delivery confirmation, therefore we are not liable once they have been transferred to the international carrier.

Returns & Exchanges

  • If the products you received was not up to par, start a return or exchange within 30 days of delivery by emailing asmrmpits@gmail.com. We do not offer returns, refunds, or replacements due to user error such as incorrect selection of sizes, designs, colours, etc.
  • Items must be in original condition (gently used is okay).
  • Refunds are issued to the original payment method within 5 business days of receiving your return.

Damaged or Lost Orders

If your order arrives damaged or missing in transit, reach out within 14 days to asmrmpits@gmail.com. We are not liable for missing packages or damages caused by the international carrier. For issues regarding that, contact the carrier.